Introduction

This contractual document governs the General Terms and Conditions for contracting services (hereinafter, the “Terms”) through the website llumcoworking.com, owned by ARSAHE DESIGN S.L under the trade name Llum Coworking (hereinafter, the PROVIDER), whose contact details are also given in the Legal Notice of this website.

These Terms will remain published on the website, available to the USER to reproduce and save as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER’s responsibility to read them periodically, as the Terms in force at the time an order is placed will apply.

Contracts are not subject to any formalities, except in the cases expressly set out in the Spanish Civil and Commercial Codes and in this or other special laws.

By accepting this document, the USER confirms that they:

• Have read and understand its contents.
• Have sufficient legal capacity to enter into contracts.
• Accept all the obligations set out herein.

These Terms are valid indefinitely and apply to all contracts made through the PROVIDER’s website.

The PROVIDER states that it is a responsible business, is aware of current legislation and reserves the right to modify the Terms unilaterally, without this affecting the terms and conditions implemented before the modification.

Identity of the contracting parties

On the one hand, the PROVIDER of the services contracted by the USER is ARSAHE DESIGN S.L, with registered office at C/ COLON 10 6 13, 46004 VALENCIA (VALÈNCIA), tax ID (NIF) B16862393, and customer/USER service telephone +34 653 45 58 85 (emergencies outside reception hours, after 18:00 and at weekends: +34 616 454 050).

On the other hand, the USER, registered on the website with a username and password, for whose use and safekeeping they are fully responsible, and who is responsible for the accuracy of the personal data provided to the PROVIDER.

Purpose of the contract

The purpose of this contract is to regulate the contractual relationship of sale between the PROVIDER and the USER from the moment the USER ticks the corresponding box during the online contracting process.

This contractual relationship involves the provision of a specific service in exchange for a set price, publicly displayed on the website.

Correction of data

If the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may report them to direccion@llumcoworking.com so that ARSAHE DESIGN S.L can correct them as soon as possible.

The USER can keep their data up to date by accessing their user account.

Contracting procedure

To access the services offered by the PROVIDER, the USER must be of legal age and register on the website by creating a user account. To do so, the USER must freely and voluntarily provide the personal data requested, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data, as detailed in the Legal Notice and Privacy Policy of this website.

The USER will choose a username and password, undertaking to use them diligently and not to make them available to third parties, and to inform the PROVIDER of their loss or theft or of any possible access by an unauthorised third party, so that the PROVIDER can block them immediately.

Once the user account has been created, and as required by Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:

1. General contracting clauses.
2. Activation of services.
3. Right of withdrawal.
4. How to make a booking.
5. Access to the premises.
6. Virtual office contracts.
7. Rules of conduct and right of admission.
8. Cancellation policy.
9. Liability.
10. Price and payment methods.
11. Force majeure.
12. Invoicing.
13. Changes to these terms.
14. Complaints.
15. Applicable law and jurisdiction.

1. General contracting clauses

Unless specifically agreed otherwise in writing, placing an order with the PROVIDER implies the USER’s acceptance of these legal terms. No condition set by the USER may differ from those of the PROVIDER unless it has been expressly accepted in advance and in writing by the PROVIDER.

2. Activation of services

The PROVIDER will not activate any service until it has confirmed that payment has been made.

As orders do not involve the physical delivery of any product, and the services contracted are downloaded or activated directly from the website, the PROVIDER will inform the USER in advance of the procedure to follow for this download or activation.

Non-performance of the distance contract

In the case of a service, it will be available from the moment the USER has paid for it and may be downloaded or activated in accordance with the PROVIDER’s conditions.

If the contract does not involve the physical delivery of a product but the activation of a download on a website, the PROVIDER will inform the USER in advance of the procedure to follow for this download.

If the contract cannot be performed because the service contracted is not available within the expected time, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the full amount paid at no cost, without the PROVIDER being liable for any damages as a result.

In the event of an unjustified delay by the PROVIDER in refunding the full amount, the USER may claim payment of double the amount owed, without prejudice to their right to be compensated for any damages suffered in excess of that amount.

The PROVIDER will not be liable if the service cannot be downloaded or activated because the data provided by the USER is false, inaccurate or incomplete.

The service will be considered provided once the USER has downloaded or activated it.

3. Right of withdrawal

If you contract as a private individual (for purposes outside your trade, business or profession), you may withdraw from the contract within 14 calendar days of its conclusion, without giving any reason.

To do so, inform ARSAHE DESIGN S.L. (C/ Colón, 10, 6th floor, door 13, 46004 Valencia, Spain; phone +34 653 45 58 85; email info@llumcoworking.com) of your decision clearly, for example by email. You may use our withdrawal form, although it is not mandatory. It is enough to inform us before the period ends.

We will refund the amount paid within 14 calendar days of being informed, using the same means of payment you used and at no cost to you.

In all other cases, the terms of the “Cancellation policy” section apply.

How to book the coworking space

Meeting rooms:

1. Go to the meeting room booking page and select the day, time and room you want.
2. Complete the booking form and pay using any of the available payment methods (see “Price and payment methods”).
3. You will receive a booking confirmation email with the details, including the date, time and room selected. If you do not receive the invoice, you can request it by writing to admin@llumcoworking.com.
4. Each room can be booked for a maximum of two consecutive days. The booking system allows a maximum of 2 bookings of each room per customer per week.
5. With the 8-hour room passes you can book up to 2 hours per day. If you need more than 2 hours on the same day, you can buy single hours, which include a discount from 3 hours. Check the price in the drop-down menu when selecting the hours you want to book. Room and booth passes are valid for 3 months from purchase.

Water is included in the booking. Coffee, milk and catering must be paid for separately when booking.

• Opening hours: the MARCO room can be booked Monday to Thursday from 9:00 to 18:00 and on Fridays from 9:00 to 14:00. The POLO room and the booth can be used until 21:00, provided the booking starts before 18:00 (before 14:00 on Fridays).
• Soundproof booth: it is for one person only, and no food or drink may be taken into it.
• Internet connection: Wi-Fi only; there is no wired connection. If you are planning a video call with many participants or a live stream, please check with us before booking.
• Rules of use: the meeting room and booth rules form part of these conditions.

Hourly coworking:

1. Book the day pass (Monday to Thursday, 9:00 to 18:00, except public holidays) for today or tomorrow. If you see no available slots in the calendar, there is no space that day.
2. The day pass is for individual use and cannot be shared.
3. Pay using any of the available payment methods.
4. You will receive a confirmation email with the booking details. If you do not receive the invoice, you can request it by writing to admin@llumcoworking.com.

Water, coffee and a monitor are included.

Access to the premises

Customers must arrive at the coworking premises at the time scheduled for the start of their booking. Punctuality is important, as the booking time starts at the specified time regardless of when the customer arrives. If the customer arrives late, the time will not be extended and the time lost will not be refunded.

Likewise, customers must leave the premises at the agreed time to avoid additional charges or inconvenience to other users. The end time of the booking is the time by which the room or booth must be empty and tidy, not the time to start packing up.

Once inside the premises, an access link will be sent to open the door with Akiles, allowing the customer to come and go freely during the booked time. Sharing this link with third parties is prohibited; if this happens, the booking will be cancelled immediately.

Hot desk members can access the premises Monday to Friday from 9:00 to 21:00, booking time slots that start within reception hours: Monday to Thursday from 9:00 to 18:00, and on Fridays before 14:30.

New permanent members and room bookings must make their first entry during reception hours to receive information and a welcome.

If you have booked a room before, you may be sent an access link so you can enter outside office hours, until 21:00.

Virtual Office contract*

• The contract is always annual.
• Payment can be monthly, quarterly, half-yearly or annual.

*For foreign companies not based in Spain, payment will be annual.

Rules of conduct and right of admission

1. Games and activities that generate excessive noise are not allowed in the meeting rooms or the booth.
2. The maximum capacity of the rooms is 8 people for the Polo room and 10 people for the Marco room, and 1 person for the booth. Exceeding this limit is not permitted and will result in the booking being cancelled.
3. The premises have security cameras that do not record sound, guaranteeing customers’ privacy.
4. At hot desks, video calls and calls are allowed as long as you keep your voice down and use headphones. If you need more privacy, you can book the booth at an extra cost or use it if it is included in your pass.
5. Other common areas, such as the dining area or kitchens, may not be used for calls or video calls.
6. Respectful, professional behaviour appropriate to a shared space is required at all times. Access will be denied to anyone who is aggressive or noisy or who interferes with other users’ work.
7. For reasons of public health and common well-being, all users and guests must meet minimum standards of personal hygiene. The centre reserves the right to refuse access to anyone whose lack of hygiene may affect the cleanliness of the furniture or be clearly offensive to other members.
8. Appropriate minimum attire for the centre’s professional environment is required. Access will not be permitted in clothing that, due to its dirtiness or characteristics, could damage the premises or compromise the professional image of the space.

Cancellation policy

1. Cancellations more than 24 hours in advance: 100% of the amount paid will be refunded.
2. Cancellations less than 24 hours in advance: no refund will be given.
3. Force majeure: if the coworking has to close due to force majeure (for example, a red weather alert), 100% of the amount will be refunded even if there are less than 24 hours to go. In that case, we will inform the customer as soon as possible.

Changes to the day and time can be made up to 24 hours before the scheduled booking. No changes are allowed less than 24 hours in advance.

Liability

Llum Coworking is not responsible for the loss or theft of, or damage to, the personal belongings of customers and their guests. This does not limit Llum Coworking’s liability in cases where the law does not allow it to be excluded.

Price and payment methods

All prices are shown in euros excluding VAT (+ VAT); the applicable VAT is added at checkout. The price that applies is the one in force when the booking or purchase is made.

Payment is made when contracting, through the website’s secure payment gateway, by card (Redsys), Bizum, PayPal or other payment methods shown at checkout.

Force majeure

Neither party will be liable for failing to fulfil its obligations when this is due to force majeure, such as severe weather (for example, red alerts), utility outages, fires, floods or orders from the authorities. If the coworking has to close for these reasons, we will inform the customer as soon as possible and refund 100% of the amount of the affected bookings.

Invoicing

The corresponding invoice will be sent to you within approximately 24 hours of receipt of payment, subject to the applicable withholding tax and VAT regime.

You expressly authorise us to issue the corresponding invoice for our services electronically. If you prefer to receive a paper invoice, you can tell us at any time. We will issue and send the invoice in that format free of charge, unless it needs to be sent outside Spain. In that case, you must arrange and bear the cost of collecting it from our premises, letting us know the approximate day and time you will collect it so we can have it ready.

Service billing is calculated on the basis of full calendar months, running from the first day to the last day of each calendar month.

• Service Activation and Start Date: In the event that the Client begins using the space after the start of a month, the first invoice will be prorated based on the remaining days until the last day of that calendar month.

• Cancellations and Termination: Service termination and the cancellation of the monthly fee take effect exclusively at the end of the calendar month (the last day of the month). Under no circumstances will cancellations, early terminations, or refunds based on fractional billing (such as by weeks or half-months) be permitted. To avoid automatic renewal and the issuance of the following month’s invoice, notice of cancellation must be submitted in accordance with the notice period stipulated in this agreement.

Changes

Llum Coworking reserves the right to modify these terms at any time. Changes will take effect once published on the website and will not affect bookings already made.

By making a booking with us, you accept all the conditions set out above.

Complaints

If you have any complaint, you can send it to info@llumcoworking.com or call +34 653 45 58 85 and we will reply as soon as possible. If you are a consumer, you can also request the official complaint form at our premises.

Applicable law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Valencia, unless the customer is a consumer, in which case the courts of their place of residence will have jurisdiction.